TRANSPARENCY, GOOD GOVERNANCE, CORPORATE SOCIAL RESPONSIBILITY AND CODE OF ETHICS

The chapter relating to Transparency and Good Governance of this Report, reflects the legal framework and organisational structure, as well as the responsibilities and rights of each member of the organization and rules that should be followed for the decision making both, in case of the Board of Directors, as the Managers of the organization. At the same time, it reflects, in accordance with the provisions in paragraph 8.1.g) of the Law 19/2013, of transparency, access to public information and good governance, the information requested in the mentioned law.

The preparation of this chapter aims at the purpose that establishes the law in its preamble, of expand and strengthen the obligations of active publicity in the various areas, that includes the organization, and to publish the information relating to the functions that are developed, the legislation that has to be implemented and the organizational structure.

Regarding the chapter of Corporate Social Responsibility, since the publication of the mentioned law and in compliance with its predictions, SENASA has marked strategic lines of business action for its implementation in the development of the company’s corporate object. The boost of measures to ensure equality between women and men, the development of a social policy suitable for employees, in order to achieve greater social and professional promotion through the concession of social aids, and the reinforcement for those measures aimed to the environmental sustainability, have been the lines of work that most have highlighted until today, within the overall positive balance of the development of the standard.

RIGHT OF ACCESS

In order to make any consultation on transparency, the applicants must identify themselves properly indicating name, surname, contact address and signature. It is mandatory the use of the electronic ID card or a system of advanced electronic signature that is recognized for the identification of a citizen before the Public Administration (in case that the request is made electronically). Meeting these requirements, queries can be processed by mail, in person or through the website by clicking REQUEST INFORMATION.

SENASA, as instrumental mean and technical service of the General Administration and its contracting powers, whether under public or private law, and as a reference in aeronautical training both national and internationally, aims to continue developing its activities with the same quality and service vocation with which it has been acting since its constitution and, at the same time, becoming a benchmark for ethical and responsible action.

Therefore, in 2015 SENASA approved its first Code of Ethics in order to fulfill these commitments, in accordance to the provisions of articles 140 and 143 of Royal Decree 1373/2009, August 28^th, which approves the Regulation of the Law of Heritage of the Public Administrations. At SENASA we are not satisfied with just complying with the regulations, so, over the time, we have reinforced our commitment to transparency and social responsibility management. For this reason, in June 2021 SENASA’s Board of Directors approved a modification of the company's Code of Ethics so that it is a faithful reflection of its guiding principles and ethical standards.

Therefore, the current Code of Ethics establishes a set of conduct principles and guidelines aimed to guaranteeing the ethical and responsible behavior of all SENASA’s professionals in the development of their activity, as well as of all those related to the company directly and indirectly, and all of this on the premises of the Corporate Social Responsibility and based on the absolute rejection of any conduct or behavior that is not ethically responsible, or which violates current regulations.

In addition to this, we made the Complaints and Reports Box easier and more accessible, ensuring communication channels and expanding the mechanisms provided so that those who wish to submit an enquiry, suggestion, complaint or report can do so, even anonymously.

The Information Security Policy constitutes the set of guidelines that govern the way in which the organisation manages and protects the information it processes and the electronic services it provides. It also establishes the legal and regulatory framework of reference, the guiding principles and the minimum requirements to guarantee the confidentiality, integrity, availability, authenticity, traceability and legality of the information, all in accordance with the Royal Decree 311/2022 of May 3^rd , which regulates the National Security Scheme.

Para completar el formulario es obligatorio disponer de To complete the form it is mandatory to have aUser Certificate class 2 CA of the FNMT-RCM, well the one included in your electronic ID, either have it installed in your browser, in which case the following three types of certificates, issued by the FNMT-RCM, are supported exclusively: certificate of natural person, legal person, or officer of the Public Administration.

Before you start, please make sure that you meet the following technical requirements:

• To have installed one of the Browsers supported:
  • Mozilla Firefox (updated to the latest version)
  • Internet Explorer 8 o 9 (versión 10 not supported)
• To have installed the JAVA virtual Machine 1.7 (download available on www.java.com).
• To check that the nilevel of safety in the Java Control Panel is located in the level MEDIUM.
• To have enabled as trusted sites, under the tab security in the Java Control Panel, the following:
  • http://www.senasa.es
  • http://dnie.senasa.es
• Depending on the type of certificate that will be used:
  • If you are going to use your DNIe, install your DNIe reader drivers as well as the Software of the DNIe for Windows, Linux (Ubuntu), o MacOS X 32/64 bits.
  • If you are going to use your Certificate installed in the browser, then install the Configurator FNMT-RCM.

If you still can't get it work properly, we will try to help you in our Technical Support Mailbox

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